We will not accept unauthorized returns of Hair Extensions. If you receive your purchase and are in any way unhappy with it please contact us. Please also note: Before returning or exchanging, please make sure the cardboard part of the packaging has not been removed or damaged & the ties are still in place (these ties hold the extensions to the cardboard backing). Please do not remove the ties/plastic tags & attempt to replace them as this will make the extensions void & will not be refunded.
Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with (They can be removed from their plastic sleeve but cannot be removed from the cardboard holder & ties). All packaging must be returned with any return or exchange.
If you have been authorized to return a product it MUST be returned in its original packaging and in the same brand new condition in which you received it. If an item is returned and we deem that it has not been returned to us in the original brand new condition in which it was sent then the item will be returned to you at your cost and no refund issued.
If hair has been cut or coloured/altered in any way returns cannot and will not be accepted under any circumstances. Dyeing or changing the state of the hair extensions will void any warranty on all hair extensions. Do so at your own risk.
If you have purchased Clip in Extensions please inspect the hair BEFORE removing the bindings from the hair. Once the bindings have been removed we cannot accept a return.
If a clip is loose these can easily be re-stitched back on using normal needle and thread. If a clip is broken we will happily send you a replacement clip so that you can sew it back on. We will even include a few spares for you. Clips can and do break/come loose etc and as such we will replace the clip, but not the entire hair extension set. Clips are considered a consumable part of the hair extensions. Removing the bindings indicates acceptance on your part that the hair is in good condition and suitable for your use.
If we are refunding your purchase for any reason only a refund of the purchase price will be issued. Postage costs are non-refundable. Return postage is at the expense of the purchaser. We will not cover return postage costs. If you are unsure of a colour please call us on our Free Call number: 1800 686 729
PERMANENT hair extensions: (I tip, Utip, Tape in, Easy loop) Once installed we are unable to offer a product guarantee. As we have no control to where or what they are exposed to when the customer leaves your premises, also we have no direct control on the quality of the work carried out in the installation process. You acknowledge that there are always risks that PERMANENT hair extensions method could damage your hair at your risk.
The display package. Which means the display unit and the hair extensions. They can only be returned together not individually. They must be returned within 7 days of receipt.